The Twilio Impact Corps is a community of Twilio employees who are here to help social impact organizations with skilled volunteering needs. If you are a nonprofit or NGO that has joined the Twilio.org Impact Access program, our volunteers are here to help you!
Nonprofits and social impact organizations that have joined the Twilio.org Impact Access program or a Twilio.org grant recipient are invited to join the Impact Corps portal and reach out to volunteers.
Social impact organizations should use volunteer calls to receive consultative or advisory help with a challenge or help with Twilio solutions. Engagements that continue beyond the initial call should have clear expectations for both the organization and the volunteer. A few helpful things to keep in mind:
To make the most of your call, share as much information as possible about your challenge or question. Think about including this information:
Impact Corps volunteers come from different departments and have their own area of expertise. We recommend using the keyword search terms. You can also compare volunteers by their profiles.
They are Twilio employees volunteering their time to help you achieve a specific goal with their skills. Each volunteer is here to answer your questions and/or route you to the best person.
You can expect a response from your volunteer within 3 business days. Your advisory session can happen via video or phone. The volunteer will work with you to understand your needs and discover how they can help. If your organization needs to deploy a more sophisticated project, your volunteer may be able to help define next steps with you. Any follow-up actions or conversations after the advisory session should be mutually agreed upon by you and the volunteer.
The Twilio.org Impact Corps is a community of Twilio employees and Twilio developers who are here to help social impact organizations best leverage Twilio communications technology. As a member of the Impact Corps you get to use your Twilio knowledge to help organizations reduce the friction they have in communicating with the communities they serve.
The Impact Corps is your chance to give back. Whether you have 1 hour or 10 hours a month, you get the opportunity to use your skills to have rewarding conversations with organizations and to have an impact on their larger communications strategy. You’d be amazed at how your knowledge and business skills can truly impact an organization. Other benefits include: meeting other volunteers, count these hours towards your company’s dollars for doers program (if applicable), and learn about organizations you may not have encountered otherwise.
Twilio.org launched the Impact Corps in the fall of 2017 to aid our customers expand their impact through the Twilio platform. Whether that was getting started at understanding what Twilio is and its capabilities, or how to add SMS into their current tech setup, we wanted a scalable way to help as many social impact organizations as possible. Additionally, we saw high engagement from employees when they were able to advise social impact organizations and wanted to offer them a way to give back to our community. But we didn’t just want our employees to get involved, one of the best assets Twilio.org can provide our customers is our developer community. They have incredible knowledge of the Twilio platform and wanted a way to bring that community together for the betterment of social impact organizations. We feel this program enables organizations, community members, and employees to uphold two of our nine Twilio values “Empower Others” and “Create Experiences”.
Great! We’ll need a few things from you before getting started.
When you’re all set, please fill out the contact us contact us form and someone from the Twilio.org team will be in touch shortly. We will reach out about a training sessions and the required materials you’ll need to review.
With over 1,200 social impact organizations building on Twilio, that means we have a variety of organizations using our technology.
As a volunteer, your aim should be to deliver a top notch experience to our customers. We want organizations to walk away from this experience with their question answered and recommending this engagement to others. Here are a few examples of engagements we’ve had with customers.